Refund policy

Returns & Refunds

At The Risa Co., our furniture is carefully manufactured, inspected and prepared specifically for your order. Because our products are large furniture pieces and many products are made to order, we do not accept returns or exchanges due to a change of mind, change in preference, incorrect choice of size or colour, or simply because the product does not suit your space.

Inspection at Delivery

We strongly recommend that you carefully inspect your furniture at the time of delivery and installation.

Before accepting the delivery, please check:

The product received is the product you ordered.
The dimensions and configuration are as ordered.
The finish and colour are as selected.
There is no visible damage caused during transportation.
All required components and accessories are present.

If you notice any visible damage, incorrect product or missing component at the time of delivery or installation, please inform our delivery/installation team immediately and contact us at therisaco.care@gmail.com with your order details and photographs/videos of the issue.

Damaged or Incorrect Products

If your furniture arrives damaged due to transportation, or you receive an incorrect product, please notify us at the time of delivery or installation, wherever reasonably possible.

Please provide photographs and/or videos showing the issue along with your order number.

Our team will assess the issue and determine the appropriate resolution based on the nature and extent of the damage or error.

Where the issue is attributable to The Risa Co. or occurred during transit, we may, at our discretion and subject to the circumstances:

arrange for repair of the affected part;
provide the required replacement component; or
provide another appropriate resolution.

The specific resolution will depend on the nature of the issue and the product.

Manufacturing Defects

If you identify a genuine manufacturing defect after delivery, please contact us at risaco.care@gmail.com as soon as possible with your order number, photographs/videos and details of the issue.

We will assess the issue and, where it is determined to be a manufacturing defect covered under the applicable product warranty, provide an appropriate resolution in accordance with our warranty terms.

No Returns or Exchanges for Change of Mind

Once the furniture has been delivered and inspected/accepted, we do not accept returns or exchanges due to change of mind, change in preference, personal taste, incorrect measurements provided by the customer, or dissatisfaction with the product's appearance where the product supplied matches the specifications of the order.

This includes requests to return furniture because:

the customer has changed their mind;
the furniture no longer suits the room;
the customer prefers a different colour or finish;
the customer ordered the wrong size;
the customer provided incorrect measurements;
the customer no longer wants the product; or
the product looks different under different lighting or screen conditions, where the supplied finish matches the selected finish.

Customised & Made-to-Order Furniture

Customised, modified or made-to-order furniture is non-returnable and non-exchangeable, except where there is a manufacturing defect, transit damage or an error attributable to The Risa Co.

This includes furniture manufactured to customer-specific dimensions, configurations, finishes or other specifications.

Sale & Promotional Products

Products purchased under a sale, clearance or promotional offer are not eligible for return or exchange due to change of mind.

Any claim relating to transit damage, incorrect products or manufacturing defects will be handled in accordance with the applicable terms of this policy and warranty.

Order Cancellation

Orders may be cancelled only before production has commenced, subject to confirmation from The Risa Co.

Once production has commenced, cancellation may not be possible, particularly for customised or made-to-order furniture.

Please contact us as soon as possible if you need to request a cancellation.

Refunds

Because our furniture is made, prepared and delivered specifically for your order, refunds are generally not provided for change-of-mind cancellations, returns or exchanges.

Where a refund is approved by The Risa Co. due to an eligible issue, the refund will be processed to the original payment method, subject to applicable payment-provider and banking timelines.

The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.