Shipping policy

Last updated: 29|9|2026

At The Risa Co., we carefully prepare and deliver our furniture to ensure it reaches you safely and is ready for use.

1. Delivery Locations

We currently deliver furniture across India, subject to serviceability of the delivery location.

Delivery availability and applicable delivery charges may vary depending on the customer's location, product size and order requirements.

2. Mumbai Deliveries

For deliveries within Mumbai, delivery and installation are included unless otherwise specified on the product or order page.

Our team will coordinate with you to schedule the delivery and installation at a mutually suitable time.

3. Deliveries Outside Mumbai

For deliveries outside Mumbai, transportation and delivery charges may apply and will be communicated before the order is confirmed.

Installation for locations outside Mumbai may not be included. Where installation is not provided by The Risa Co., our team can assist you remotely with installation guidance.

Any applicable delivery or installation charges will be communicated to you before your order is confirmed.

4. Processing & Delivery Timeline

We manufacture and prepare our furniture after your order is placed.

Mumbai Deliveries
Orders delivered within Mumbai are generally delivered within 7–14 business days from order confirmation.

Deliveries Outside Mumbai
Orders delivered to locations outside Mumbai but within India are generally delivered within 15–20 business days from order confirmation.

Delivery timelines may vary depending on the product, order quantity, customisation, manufacturing requirements, delivery location and logistics.

Once your order is ready for dispatch, our team or delivery partner will coordinate the delivery with you.

Please note that the above timelines are estimated delivery timelines and not guaranteed delivery dates. Delays may occasionally occur due to transportation, weather conditions, road restrictions, strikes, natural events or other circumstances beyond our reasonable control.

5. Delivery & Installation

For Mumbai orders where installation is included, our team will deliver and install the furniture at the agreed location.

Before delivery, customers are responsible for ensuring that the delivery location is ready and accessible.

This includes ensuring:

Sufficient access through entrances, doorways, staircases and lifts
Any necessary building or society permissions
Adequate space for installation
Removal or relocation of existing furniture where required

If access restrictions or site conditions prevent delivery or installation, additional arrangements or charges may apply.

6. Inspection at Delivery

We strongly recommend that you inspect your furniture carefully during delivery and installation.

Please check that:

You have received the correct product.
The size and configuration are as ordered.
The selected finish and colour are correct.
There is no visible transit damage.
All required components are present.

If you notice any visible damage, incorrect product or missing component, please inform our delivery/installation team immediately and contact us at risaco.care@gmail.com.

Please take photographs or videos of the issue and share them with our team along with your order details.

For more information, please refer to our Return & Refund Policy.

7. Delivery Delays

We make reasonable efforts to deliver orders within the estimated timeline provided.

However, delays may occasionally occur due to circumstances outside our reasonable control, including:

Transportation delays
Weather conditions
Road closures or restrictions
Natural events
Strikes or disruptions
Building or society access restrictions
Unforeseen logistical issues

If there is a significant delay affecting your order, we will communicate the updated delivery information to you.

8. Incorrect Delivery Information

Please ensure that your shipping address, phone number and other delivery information provided at checkout are accurate.

If incorrect or incomplete information provided by the customer results in a failed delivery, additional delivery charges or rescheduling may apply.

9. Delivery Acceptance

As our furniture is large and often made specifically for your order, we strongly recommend that you or an authorised representative be present during delivery and installation.

Once the furniture has been inspected and accepted at delivery, returns due to change of mind or preference will not be accepted, subject to our Return & Refund Policy and applicable warranty rights.